Maintenance to your property represents those expenses you will incur to prevent the gradual deterioration of the fabric of the property due to rust, wear and tear or age - the typical aspects we so often forget to do, until it's almost too late …

This often leads to emergency maintenance - don't worry! We are aware of this and provides for such events. We have a 24/7 emergency maintenance helpline to help you find a repairer and facilitate the entire process for you.

That is not all - if you require the following emergency maintenance, we'll even pay for it…..up to three events per year!-

• Electrical problems - electrical shorts, power supply breakdown, earth leakage resulting in no electricity supply at or to the insured property.
• Plumbing - flooding, caused by bursting and overflowing of water pipes drain pipes, sewerage and toilets
• Glazing services - accidental breakage of fixed glass resulting in a security risk.
• " Builder/tree feller - trees posing a danger to the insured property or neighbouring properties.

Hemisphere will pay these costs up to R500 per event.

We hope we'll be able to remind you about the general maintenance you need to do to your property. General maintenance is required to prevent gradual deterioration of the fabric of the property due to rust, wear and tear, or age.

We assist in making this as painless as possible by:

• sourcing the best price
• sourcing the best vendor

Sourcing of the best quote for repairs, is based on top prices, but linked to our clients' rating of individual suppliers/vendors.

The service you could expect from the vendors is based on the actual service they deliver to our other clients. We monitor the vendors through service level agreements and quality standards measures that we determine through client satisfaction indexing.

It is a simple principle. We assist you in maintaining your property at cost-effective rates.